Help Center
Q: Do you have accessible rooms available?
A: While we work closely with our partner resorts to ensure the best possible experience for our clients, we cannot guarantee the availability of accessible rooms. However, we can certainly communicate your special request to the resort on your behalf. Our partner resorts make every effort to accommodate the needs of our mutual clients and provide accessible options whenever possible.
Q: How can I request an accessible room?
A: If you require an accessible room, please inform our team during the booking process. We will communicate your request to the resort and make them aware of your specific needs. While we cannot guarantee availability, the resort will do their best to accommodate you.
Q: Can I provide specific details about my accessibility requirements?
A: Absolutely! When discussing your booking with our team, please provide us with as much detail as possible regarding your accessibility requirements. This will help us communicate your needs effectively to the resort and increase the chances of finding an appropriate solution.
Remember, while we cannot guarantee the availability of accessible rooms, we will do our best to facilitate your request and assist you in finding suitable accommodations.